diff --git a/communication/classes/api.php b/communication/classes/api.php
index b9840cd1992..db3f454bec7 100644
--- a/communication/classes/api.php
+++ b/communication/classes/api.php
@@ -451,6 +451,9 @@ class api {
                 );
             }
 
+            // Reload so the currently selected provider is used.
+            $this->reload();
+
             // Update provider record from form data.
             if ($instance !== null) {
                 $this->communication->get_form_provider()->save_form_data($instance);
@@ -514,8 +517,8 @@ class api {
             return;
         }
 
-        // No userids? don't bother doing anything.
-        if (empty($userids)) {
+        // No user IDs or this provider does not manage users? No action required.
+        if (empty($userids) || !$this->communication->supports_user_features()) {
             return;
         }
 
@@ -542,12 +545,14 @@ class api {
             return;
         }
 
-        if ($this->communication->get_provider() === processor::PROVIDER_NONE) {
+        $provider = $this->communication->get_provider();
+
+        if ($provider === processor::PROVIDER_NONE) {
             return;
         }
 
-        // No user ids? don't bother doing anything.
-        if (empty($userids)) {
+        // No user IDs or this provider does not manage users? No action required.
+        if (empty($userids) || !$this->communication->supports_user_features()) {
             return;
         }
 
diff --git a/communication/classes/task/create_and_configure_room_task.php b/communication/classes/task/create_and_configure_room_task.php
index 1327e4e723d..a65dfee5d46 100644
--- a/communication/classes/task/create_and_configure_room_task.php
+++ b/communication/classes/task/create_and_configure_room_task.php
@@ -46,13 +46,12 @@ class create_and_configure_room_task extends adhoc_task {
             return;
         }
 
-        // If the room is created successfully, add members to the room.
-        if ($communication->get_room_provider()->create_chat_room()) {
+        // If the room is created successfully, add members to the room if supported by the provider.
+        if ($communication->get_room_provider()->create_chat_room() && $communication->supports_user_features()) {
             add_members_to_room_task::queue(
                 $communication
             );
         }
-
     }
 
     /**