diff --git a/communication/classes/processor.php b/communication/classes/processor.php
index a0532787e2c..b8d806a396f 100644
--- a/communication/classes/processor.php
+++ b/communication/classes/processor.php
@@ -51,9 +51,6 @@ class processor {
         private stdClass $instancedata,
     ) {
         $providercomponent = $this->instancedata->provider;
-        if (!\core\plugininfo\communication::is_plugin_enabled($providercomponent)) {
-            throw new \moodle_exception('communicationproviderdisabled', 'core_communication', '', $providercomponent);
-        }
         $providerclass = $this->get_classname_for_provider($providercomponent);
         if (!class_exists($providerclass)) {
             throw new \moodle_exception('communicationproviderclassnotfound', 'core_communication', '', $providerclass);
@@ -329,8 +326,8 @@ class processor {
      */
     public static function load_by_id(int $id): ?self {
         global $DB;
-
-        if ($record = $DB->get_record('communication', ['id' => $id])) {
+        $record = $DB->get_record('communication', ['id' => $id]);
+        if ($record && self::is_provider_enabled($record->provider)) {
             return new self($record);
         }
 
@@ -359,7 +356,7 @@ class processor {
             'instancetype' => $instancetype,
         ]);
 
-        if ($record) {
+        if ($record && self::is_provider_enabled($record->provider)) {
             return new self($record);
         }
 
@@ -600,4 +597,14 @@ class processor {
         }
         return null;
     }
+
+    /**
+     * Is communication provider enabled/disabled.
+     *
+     * @param string $provider provider component name
+     * @return bool
+     */
+    public static function is_provider_enabled(string $provider): bool {
+        return \core\plugininfo\communication::is_plugin_enabled($provider);
+    }
 }
diff --git a/communication/provider/matrix/tests/behat/matrix_room_banner.feature b/communication/provider/matrix/tests/behat/matrix_room_banner.feature
index 822dc20297c..8ce09191bff 100644
--- a/communication/provider/matrix/tests/behat/matrix_room_banner.feature
+++ b/communication/provider/matrix/tests/behat/matrix_room_banner.feature
@@ -34,3 +34,19 @@ Feature: Display communication room status banner
     # Not for students to see.
     When I am on the "Test course" "Course" page logged in as "student1"
     Then I should not see "Your Matrix room is ready!" in the "page-content" "region"
+
+  Scenario: Enabling or disabling the matrix plugin hides the banner accordingly
+    Given I am on the "Test course" "Course" page logged in as "teacher1"
+    Then I should see "Your Matrix room will be ready soon." in the "page-content" "region"
+    When I log in as "admin"
+    And I navigate to "Plugins > Communication > Manage communication providers" in site administration
+    And I should see "Matrix"
+    And I click on "Disable" "link" in the "Matrix" "table_row"
+    And I am on the "Test course" "Course" page logged in as "teacher1"
+    And I should not see "Your Matrix room will be ready soon." in the "page-content" "region"
+    And I log in as "admin"
+    And I navigate to "Plugins > Communication > Manage communication providers" in site administration
+    And I should see "Matrix"
+    And I click on "Enable" "link" in the "Matrix" "table_row"
+    And I am on the "Test course" "Course" page logged in as "teacher1"
+    Then I should see "Your Matrix room will be ready soon." in the "page-content" "region"
diff --git a/communication/tests/processor_test.php b/communication/tests/processor_test.php
index eb3263fbe65..9c88a6bb38b 100644
--- a/communication/tests/processor_test.php
+++ b/communication/tests/processor_test.php
@@ -395,4 +395,19 @@ class processor_test extends \advanced_testcase {
         $this->assertEquals($avatar->get_filepath(), '/');
         $this->assertEquals($avatar->get_filearea(), 'avatar');
     }
+
+    /**
+     * Test if the provider is enabled or disabled.
+     *
+     * @covers ::is_provider_enabled
+     */
+    public function test_is_provider_enabled(): void {
+        $this->resetAfterTest();
+        $communicationprovider = 'communication_matrix';
+        $this->assertTrue(processor::is_provider_enabled($communicationprovider));
+
+        // Now test is disabling the plugin returns false.
+        set_config('disabled', 1, $communicationprovider);
+        $this->assertFalse(processor::is_provider_enabled($communicationprovider));
+    }
 }