diff --git a/communication/provider/matrix/classes/matrix_user_manager.php b/communication/provider/matrix/classes/matrix_user_manager.php
index 2dd4041f8b0..34a6b1fa85e 100644
--- a/communication/provider/matrix/classes/matrix_user_manager.php
+++ b/communication/provider/matrix/classes/matrix_user_manager.php
@@ -67,7 +67,12 @@ class matrix_user_manager {
             $username = self::MATRIX_USER_PREFIX . $username;
         }
 
-        $homeserver = self::get_formatted_matrix_home_server();
+        $homeserver = get_config('communication_matrix', 'matrixhomeservername');
+
+        // Fall back to homeserver URL if name not set.
+        if (empty($homeserver)) {
+            $homeserver = self::get_formatted_matrix_home_server();
+        }
 
         return "@{$username}:{$homeserver}";
     }
diff --git a/communication/provider/matrix/lang/en/communication_matrix.php b/communication/provider/matrix/lang/en/communication_matrix.php
index c5e5eb4f96b..07f3b22dfcf 100644
--- a/communication/provider/matrix/lang/en/communication_matrix.php
+++ b/communication/provider/matrix/lang/en/communication_matrix.php
@@ -23,14 +23,16 @@
  */
 
 $string['cachedef_serverversions'] = 'Matrix server version information for running servers';
-$string['matrixuserid'] = 'Matrix user ID';
+$string['matrixhomeservername'] = 'Homeserver Name';
+$string['matrixhomeservername_desc'] = 'The part after <code>@user:</code> in your Matrix ID (e.g. <code>example.com</code> in <code>@user:example.com</code>)';
 $string['matrixhomeserverurl'] = 'Homeserver URL';
-$string['matrixhomeserverurl_desc'] = 'The URL of the Synapse homeserver to connect to, for user and room creation.';
+$string['matrixhomeserverurl_desc'] = 'Server URL for connecting and creating accounts (e.g., https://matrix.example.com)';
 $string['matrixaccesstoken'] = 'Access token';
 $string['matrixaccesstoken_desc'] = 'Access token for the account which will perform actions on the homeserver.';
 $string['matrixelementurl'] = 'Element web URL';
 $string['matrixroomtopic'] = 'Room topic';
 $string['matrixroomtopic_help'] = 'A short description of what this room is for.';
+$string['matrixuserid'] = 'Matrix user ID';
 $string['matrix:moderator'] = 'Matrix moderator';
 $string['pluginname'] = 'Matrix';
 $string['privacy:metadata'] = 'The Matrix communication plugin does not store any personal data.';
diff --git a/communication/provider/matrix/settings.php b/communication/provider/matrix/settings.php
index 5f23f3240f6..4a580064798 100644
--- a/communication/provider/matrix/settings.php
+++ b/communication/provider/matrix/settings.php
@@ -30,6 +30,11 @@ if ($hassiteconfig) {
     $desc = new lang_string('matrixhomeserverurl_desc', 'communication_matrix');
     $settings->add(new admin_setting_configtext('communication_matrix/matrixhomeserverurl', $name, $desc, ''));
 
+    // Home server name.
+    $name = new lang_string('matrixhomeservername', 'communication_matrix');
+    $desc = new lang_string('matrixhomeservername_desc', 'communication_matrix');
+    $settings->add(new admin_setting_configtext('communication_matrix/matrixhomeservername', $name, $desc, ''));
+
     // Access token.
     $name = new lang_string('matrixaccesstoken', 'communication_matrix');
     $desc = new lang_string('matrixaccesstoken_desc', 'communication_matrix');
diff --git a/communication/provider/matrix/tests/matrix_user_manager_test.php b/communication/provider/matrix/tests/matrix_user_manager_test.php
index a4b7ce77631..982dec3b4ad 100644
--- a/communication/provider/matrix/tests/matrix_user_manager_test.php
+++ b/communication/provider/matrix/tests/matrix_user_manager_test.php
@@ -86,12 +86,13 @@ final class matrix_user_manager_test extends \advanced_testcase {
      * @param string $expecteduserid The expected matrix user id
      */
     public function test_get_formatted_matrix_userid(
+        ?string $servername,
         string $server,
         string $username,
         string $expecteduserid,
     ): void {
         $this->resetAfterTest();
-
+        set_config('matrixhomeservername', $servername, 'communication_matrix');
         set_config('matrixhomeserverurl', $server, 'communication_matrix');
         $this->assertEquals(
             $expecteduserid,
@@ -106,27 +107,44 @@ final class matrix_user_manager_test extends \advanced_testcase {
      */
     public static function get_formatted_matrix_userid_provider(): array {
         return [
+            'servername' => [
+                'example.org',
+                'https://matrix.example.org',
+                'user',
+                '@user:example.org',
+            ],
+            'servername empty string' => [
+                '',
+                'https://matrix.example.org',
+                'user',
+                '@user:matrix.example.org',
+            ],
             'alphanumeric' => [
+                null,
                 'https://matrix.example.org',
                 'alphabet1',
                 '@alphabet1:matrix.example.org',
             ],
             'chara' => [
+                null,
                 'https://matrix.example.org',
                 'asdf#$%^&*()+{}|<>?!,asdf',
                 '@asdf.................asdf:matrix.example.org',
             ],
             'local server' => [
+                null,
                 'https://synapse',
                 'colin.creavey',
                 '@colin.creavey:synapse',
             ],
             'server with port' => [
+                null,
                 'https://matrix.example.org:8448',
                 'colin.creavey',
                 '@colin.creavey:matrix.example.org',
             ],
             'numeric username' => [
+                null,
                 'https://matrix.example.org',
                 '123456',
                 '@' . matrix_user_manager::MATRIX_USER_PREFIX . '123456:matrix.example.org',