diff --git a/lang/en_utf8/help/quiz/import.html b/lang/en_utf8/help/quiz/import.html
index 3bd3ea64bd5..00a442f0b72 100644
--- a/lang/en_utf8/help/quiz/import.html
+++ b/lang/en_utf8/help/quiz/import.html
@@ -10,6 +10,8 @@
 <p>If your file contains non-ascii characters then it must use UTF-8 encoding. 
    You may be able to select or convert to UTF-8 using your favourite editor,
    or it may be an option in the exporting software. 
+   Be particularly cautious with files generated by Microsoft Office applications,
+   as these commonly use special encoding which will not be handled correctly.
    XML based import formats will be handled
    automatically provided your Moodle server is running PHP 5.</p> 
 
@@ -39,6 +41,22 @@ When was Ulysses S. Grant born?{#1822}
 <p align="right"><a href="help.php?file=formatgift.html&amp;module=quiz">More info about the "GIFT" format</a></p>
 </ul>
 
+<h2>Aiken Format</h2>
+<ul>
+<p>This is a simple format for importing multiple choice questions from a text file.</p>
+<p align="right"><a href="help.php?file=formataiken.html&amp;module=quiz">More info about the "Aiken" format</a></p>
+</ul>
+
+<h2>Moodle XML format</h2>
+<ul>
+<p>This Moodle specific format imports quiz questions that have previously been
+exported in the same format. The format is straightforward and is best demonstrated
+by exporting a category in the Moodle XML format. The XML format is capabable of 
+importing image files.
+</p>
+<p align="right"><a href="help.php?file=formatxml.html&amp;module=quiz">More info about the "Moodle XML" format</a></p>
+</ul>
+
 <h2>Missing Word</h2>
 <ul>
 <p>This format only supports multiple choice questions and
@@ -66,12 +84,12 @@ we become students of {=anatomy and physiology ~reflexology
 
 <h2>Blackboard</h2>
 <ul>
-<p>This module can import questions saved in Blackboard's export 
+<p>This module can import questions saved in Blackboard's "POOL" type export 
 format.  It relies on XML functions being compiled into your PHP.
+Note that you must first unpack the exported zip file and provide Moodle 
+with the appropriate .dat file.
 Note that this version <strong>does not</strong> work with Blackboard
 Version 6 and newer.</p>
-
-<p align="right"><a href="help.php?file=formatblackboard.html&amp;module=quiz">More info about the "Blackboard" format</a></p>
 </ul>
 
 <h2>Blackboard V6+</h2>
@@ -130,15 +148,5 @@ format.</p>
 versions of Examview are not supported.</p>
 </ul>
 
-<h2>Moodle XML format</h2>
-<ul>
-<p>This Moodle specific format imports quiz questions that have previously been
-exported in the same format. The format is straightforward and is best demonstrated
-by exporting a category in the Moodle XML format. The XML format is capabable of 
-importing image files.
-</p>
-<p align="right"><a href="help.php?file=formatxml.html&amp;module=quiz">More info about the "Moodle XML" format</a></p>
-</ul>
-
 <p>Import and Export formats are a pluggable resource. Other optional formats may be available in the
    Modules and Plugins database.</p>